It may happen anywhere: The device gets dropped or hit by another object. Screen breaks, device is unusable.

Liquid damage

The device may get wet, for example by spilling a beverage on it or dropping it into a puddle.


The most common cause: A lightning strikes while the de-vice is getting charged.

Operating errors

If the device gets damaged by an operating error, our product will cover it.


Has a customer damaged the device by accident? Or has it been willfully destroyed by someone? You can stay cool.


If you take out the appropriate additional theft protection, your devices are also protected against the risk of theft.

Third party damage  

If the device gets damaged or destroyed by fire (e.g. at a grill or fireplace), we will cover it.